UsedMacs Help & Info If you have questions regarding the UsedMacs website, its sales or purchase policies, or require more information about a particular product you wish to buy or sell please email us using our Contact Us page. The link can be found at the bottom of any page on the UsedMacs website. You will receive a reply within 24hrs. BUYING AT USEDMACS SELLING AT USEDMACS ABOUT US CONTACT US SELECTING AN ITEM FROM THE STORE General, Quick Links, Search, Product Details, Condition Rating, Add to Cart Is My Item In Stock? THE SHOPPING CART General, Shipping Calculator HOW TO CHECKOUT Step 1 - Sign In Step 2 - Contact/User Info Step 3 - Shipping Options Step 4 - Confirm Order Step 5 - Receipt PAYMENT METHODS Pay With Paypal, Other Payment Methods, Local Pickups SHIPPING Shipping Methods, Estimated Delivery Times, Calculate Shipping Cost, Insurance, Packaging USEDMACS WARRANTY Used-30 Day, DOA, Shipping damage QUALITY GUARANTEE RETURN POLICY YOUR PRIVACY Privacy Statement, Remove User/Contact info. BUYING AT USEDMACS At UsedMacs our goal is to ensure customer satisfaction. We always provide a complete and accurate description of our products and their condition. All used Apple Mac hardware and accessories we sell are professionally tested and thoroughly cleaned. Continue reading the sections below for information on how to purchase an item at UsedMacs. We will always be happy to answer any questions you may have regarding the used Apple Mac products listed in our store. Please use our contact us form to send us an email. ↑Top SELECTING AN ITEM FROM THE STORE Choose any of the main categories (Desktops, Laptops etc.) from the top menu bar, or select a more specific category from the 'Quick Links' on the left menu area. 'Quick Links' categories have a number to the right of the link text. This shows the number of items in stock in that category. If the number shown is 0 we do not have any of those items in stock. It is possible to 'Search' for an item by entering keywords in 'Quick Search', in the middle of the page, below the top menu bar. Enter a comma between keywords to use [and] (selects items where all keywords are included), or leave a space between keywords for [or] (selects items where any of the keywords are included). To get more information regarding an item, click on the title text, image or 'More Info' link of any product in the store. You will then see the Product Details page that contains a detailed description of the item and its condition. The condition rating (If used) applies to the aesthetic or physical state of the item (casings, plastic etc.) and items are rated on a scale of 1-10. 10 - Brand new in sealed box. 9 - Shows no signs of prior use, like new. 8 - Minor signs of prior use. 7 - Shows obvious signs of use, e.g. scratches or blemishes. 6 - Shows wear, scratches or slight damage to plastics/casings. 5 - Very worn, scratched or chipped plastics/casings 4 - Slightly damaged plastics/casings 3 - Damaged or broken casings 2 - No casings 1 - Ran over by a truck Please be aware that all items are in 10/10 or 100% working condition and this rating only applies to the physical or aesthetic condition of the item. If an item has any defects they will be clearly stated in the 'Additional Information' section below the item details. When you have selected an item you wish to purchase from the store, click on the title text, image or 'More Info' link to go to the Product Details page. On the Product Details page click the 'Buy' button to add the item to your cart. This will take you to the 'Shopping Cart' page. All items shown in the UsedMacs online store are in stock. They have been professionally tested, cleaned, and are ready to be shipped. ↑Top THE SHOPPING CART When you click the 'Buy' button of any item you are taken to the 'Shopping Cart'. Check the item/s and amounts in your cart are correct and click the 'Checkout' button to proceed with your order. Or, if you wish to purchase other items click 'continue shopping' or any category link. It is possible to calculate the US shipping cost for the item/s in your shopping cart. Select a US State from the pulldown menu below the cart. The actual shipping options and costs will be shown. ↑Top HOW TO CHECKOUT After you have selected an item from the store and added it to your shopping cart, click the 'Checkout' button below the 'Shopping Cart'. There are 5 steps, numbered at the top of each page, to finalize your order and purchase the item/s from the UsedMacs online store. STEP 1 - Sign In If you are a new customer at UsedMacs you must choose a username & password. Enter them in the fields provided on the right side of the Login page under 'New User', then click the 'New User' button below to proceed to Step 2. If you are a returning customer at UsedMacs enter your username and password on the left side of the page under 'Returning User' and then click the 'Log In' button below to proceed to Step 2. STEP 2 - Contact /User Information Please enter your name, telephone number and email address in the fields provided. UsedMacs will only use this information in the event we need to contact you regarding your order. We will not use this information for any other purpose and it can be deleted after completing your order. Please see our Privacy Policy for more info. STEP 3 - Shipping Options Select the shipping service you require from the 3 options shown, UPS Ground, UPS 3-Day Select, Local Pickup. You must click on the radio button to the right of the shipping service you require to select it and then click the 'Select this Service' button below to proceed to Step 4. If you are local to Los Angeles you can select 'Local Pickup' and collect your item from us by appointment, Mon-Fri 10am-4pm PST. Please see Local Pickups below for more info. Shipping prices shown include UPS insurance for the item/s. STEP 4 - Confirm Order Review the information to ensure your contact information, shipping option and order details and amounts are correct before finalizing your order. If you are a resident of California Sales Tax of 8.25% will be added and the total shown .If any of the information is incorrect click on the corresponding number at the top of the page to go back and make changes. If you select the 'Pay with Paypal' button you will be taken to Paypal's secure website and the details of your order will also be forwarded. Please Note: After you have made payment at Paypal you must click the 'Continue' link at the lower right of the Paypal payment confirmation page to complete your order and return to UsedMacs for your receipt. If you select the 'Submit Order Only' button your order will be received and processed and you will be taken to the receipt page. Please see 'Payment Methods' below for more information. STEP 5 - Receipt Please print or save your online Order Confirmation Receipt for your reference. There is a convenient Print button located at the top of the page. You will also receive another receipt for your merchandise included with your shipment. ↑Top PAYMENT METHODS We use Paypal's secure website to handle Credit and Debt Card payments. You do not need to have a Paypal account to use this method. If your payment is received and cleared before 12.00PM PST your item will normally ship the same day. When purchasing an item at UsedMacs we currently offer the following methods for payment. ↑Top PAY WITH PAYPAL UsedMacs hold a US Business Paypal account that is Verified and has a Confirmed address. We accept US funded Paypal payments using a credit or debit card, bank transfer, eCheck or from your Paypal account balance. Please note: eCheck payments must clear before items are shipped, approx. 4-5 business days. If you wish to pay with Paypal please select the "Pay with Paypal" button at Step 4 of checkout. You will be taken to Paypal's secure website and the details of your order will also be forwarded. Please Note: After you have made payment at Paypal you must click the 'Continue' link at the lower right of the Paypal payment confirmation page to complete your order and return to UsedMacs for your receipt. We will confirm receipt of your Paypal payment via email and forward the UPS tracking # when it is available. Please note, If using Paypal for payment we can only ship to the confirmed address as per Paypal Seller Rules. Please see http://www.paypal.com or contact us for more information. ↑Top OTHER PAYMENT METHODS If you have selected to ship your item and do not wish to pay with a Credit or Debit card, we prefer payment using USPS money order/s as they do not have to 'clear' and items are shipped immediately upon receipt. We can also accept personal checks but they must clear our bank before items are shipped, (Approx. 10 business days.). If you wish to pay with a USPS Money Order or personal check please 'Submit Order Only' at Step4 of Checkout and follow the instructions in the order confirmation email you receive. When payment is made via money order or check we will email you to confirm receipt of payment, again to confirm payment has cleared (if applicable), and forward the UPS tracking # when it is available. Please Contact Us if you need more information. ↑Top LOCAL PICKUP If you would like to collect your item and select 'Local Pickup' as your shipping option at Step 3 of checkout, please then select Submit Order Only at Step 4 of checkout. Local Pickups are charged a 2.5% handling fee. If payment is made in cash the handling fee is waived. We will contact you at the telephone # or email address you provided to make arrangements for you to collect your item in West Hollywood, Mon-Fri 10am-4pm, Sat 10am-12pm PST. Please note: We are not able to accept payments from a Paypal account for Local Pickup as items must be shipped as per Paypal Seller Rules. Please see http://www.paypal.com or contact us for more information. ↑Top SHIPPING UsedMacs offer shipping for items purchased in our online store via USPS Priority, UPS Ground, 3-Day Select and for smaller items USPS Express. If you require a different level of service that is not offered please contact us with the item description, your mailing address and intended method of payment. We will reply asap with the rate. The estimated delivery time for USPS Priority and UPS Ground is 1-5 days, UPS 3-Day Select is 2-3 days. Please click here to see the map for the estimated UPS Ground delivery time to your area. All quoted rates for shipping include insurance via UPS and all packaging and/or handling charges. To obtain the actual shipping cost for an item you wish to purchase click on it's 'Buy' button on the detail page. This will take you to the 'Shopping Cart' page. Select a State from the pulldown menu under the cart details and the actual shipping cost and available options will be shown on the page. UsedMacs occasionally reuse original shipping boxes and packaging that are in good condition to save money and the enviroment. You can be sure that we want your order to reach you the same way it left us and the items are always packaged carefully and professionally in order to reach you in perfect conditon. ↑Top USEDMACS WARRANTY UsedMacs offers to repair or replace a hardware item if it is found to be faulty within the stated warranty period, (Minimum 30 days.). This does not cover batteries. All of our used Apple Mac hardware, peripherals and accessories are fully tested when they are received and checked again before they are shipped to the customer. If an item is found to be DOA (Dead on Arrival) please contact us immediately. In your message include the purchase date, order # and a brief description of the problem. You will then receive an RMA# (Return Merchandise Authorization Number.) via email to return the item. We will arrange for the item to be collected and repaired or replaced. If an item is found to have been damaged during shipping, you must place the item back into it's original packaging and contact us immediately. In your message include the purchase date, order # and a brief description of the problem/damage. We will contact you with instructions. Please note: In this event a UPS claims officer may wish to collect and or inspect the item, box and packaging. If an item is found to be malfunctioning or faulty within 48hrs of delivery please contact us immediately (within the 48 hr period). In your message include the purchase date, order # and a brief description of the problem. You will receive an RMA# (Return Merchandise Authorization Number.) via email to return the item. We will arrange for your item to be collected and repaired or replaced. If an item is found to be faulty after 48hrs of delivery and within the stated warranty period (Minimum 30 days unless otherwise stated.), Please contact us with your purchase date, order # and a brief description of the problem. You will receive an RMA# (Return Merchandise Authorization Number.) via email to and instructions to return the item. If the problem is found to be a hardware failure UsedMacs will then repair or replace the item and incur the cost of return shipping. All items to be returned should be shipped in the same condition received, with all accessories provided unless otherwise requested. We reserve the right to process a refund if we deem it is not in our interest to offer a warranty repair or replacement item. ↑Top QUALITY GUARANTEE We understand there is some hesitation when buying used computer equipment sight unseen. Even though we offer a description of each individual item and offer a 30-day repair/replacement warranty we want to be confident you will receive exactly what you paid for. And so we guarantee that if you are not entirely satisfied with the condition of your purchase, contact us for a RMA# within 24hrs of delivery and we will arrange for UPS to collect the item and return it to us. When it is received we will refund the full value of your order, including your shipping cost. The item must be returned unused, in original condition with all packaging intact. Failure to adhere to these conditions may result in a restocking fee up to a maximum of 25% or $50 at our discretion to cover the cost of cleaning, testing and repackaging the item if it is necessary. ↑Top Back RETURN POLICY PLEASE NOTE: The 'Return Policy' only applies to unwanted items e.g. Buyers Remorse. In the unlikely event your item is faulty or DOA it is covered by our warranty. Contact us for a RMA# and ship the item to us within 5-days of delivery in unopened / unused condition for a full refund of the item purchase price. Items returned to us that have been opened / used may be subject to a restocking fee up to a maximum of 25% or $50 at our discretion to cover the cost of cleaning, testing and repackaging the item if it is necessary. We do not accept returns on items if you fail to contact us for an RMA # or ship the item within the 5 day period after the item has been delivered. ↑Top Back SELLING AT USEDMACS After we have received your completed UsedMacs Seller Form our sales depapartment will contact you, normally via email, with a purchase quotation and purchase price. If you agree to the price you simply ship the item to us and payment is mailed to you. If you are local in Los Angeles we can arrange for the item to be dropped off to us in West Hollywood. All items received are immediately tested and inspected. Payments are normally sent within 2 business days via Paypal or check via 1st class mail (Free). We can also send payment via USPS money order sent using USPS Priority 2-3 Day mail ($10 fee.). If you are Local in Los Angeles and drop off your computer to us in West Hollwood we may be able to arrange payment in cash after the item has been tested. To ensure your payment is processed as quickly as possible please include all relevant information when you complete the UsedMacs Seller Form. Shipping an item to us is the sellers responsibility. As with all electronic equipment, items should be fully insured, packaged carefully and properly labelled. We cannot be held responsible for shipping damage or loss for items sent to us. UPS recommends at least 2" - 4" packaging around the item on all sides. All corners and edges should be secured with 2" tape. If unsure, seller should contact their shipper to ensure shipment packaging is sufficient. Due to the volatile nature of the computer hardware market, retail quotations are only valid for 48hrs. Your item must be shipped to us before the end of the following business day. NB. If more than 48hrs passes from the date of our quotation please contact us before shipping the item. Please note: If we receive an item that has been described incorrectly, that is damaged or in need of repair, we will notify you immediately. In this event, and if no resolve can be made, we will repackage the item and ready it for your return shipment. Seller must pay shipping costs in advance for UsedMacs to arrange return shipping via UPS. ↑Top YOUR PRIVACY UsedMacs take your privacy very seriously. We will never share your user or contact information in any way. We do not send unsolicited email and will never do so. When you purchase an item at UsedMacs you must first create a user name and password. You are then prompted to enter your contact information, name, email address, mailing address and telephone #. Your contact information will only be used in the event we need to contact you regarding your order. We will never use or share this information and It can be deleted by you at any time by following these steps. #1) Log in to UsedMacs with your user name and password. #2) Access your User Information from the "!" button that appears under the 'Logout" link in the top menu bar. (NB The button only shows when you are logged in.) #3) Delete the information you wish to remove from the text fields and click the 'Continue' button at the bottom of the page. All the deleted information will then be completely erased from the system. ↑Top We take pride in everything we do. From giving great customer service and fast response times via telephone or email, to carefully packaging and shipping our items to ensure they reach our customers in perfect conditon. As always if you have any questions that are not covered here, please contact us for more information.